It is annoying when trying to load a page, and it doesn’t load when you want. It is common to leave a page that takes a long time to load or presents an error message like “this site can’t be reached and the connection was reset.” This error message has been rampant but don’t worry because today I am going to take you through the various ways to resolve the issue.
Usually, this error message is seen when you try to open a site that is unreachable. One possible reason for that could be with the page you are trying to load.
Sometimes, if you don’t receive the error message as in the title, you will see something like: ‘ERR_CONNECTION_RESET’ error.
After reviewing some user responses, I found out that most of us rush into resetting our routers. However, even after doing so, the problem was not fixed.
So, what should you do? There is only one way to find out. Keep reading.
How to fix this site can’t be reached
After analyzing this error, I managed to find 12 working solutions that will help you fix this problem. However, before you can attempt any fix, make sure that you create a restore point just in case something goes wrong.
Solution 1: Open another site
When you run into this kind of error, it is important to try opening a different website. This will help you to figure out if the previous site has a problem or there is another problem.
- To do this, open your preferred browser and then open a new tab.
- Type in the URL of another website to check if it will load fast.
Depending on how the new site loads, then you can tell where the issue is. For instance, if the new site opens just fine, the previous site has a problem and you need to contact or notify the site administrator.
Solution 2: Clear your browser cache
Cached website content can also another issue that can lead to the appearance of this site can’t be reached the connection was reset error. Clearing the browser cache and cookies can help stop the problem.
Based on your browser, the steps to clear your cache may vary.
In this method, I assume you are using the Chrome browser. If so, follow the steps below:
- Click on the menu icon on the top right-side(the three dots) of your page then
- Click on Settings from the menu that appears
- From the settings page, you will see several columns. We wull be using the options in the Privacy and security column. Click on the first option “clear browsing data.”
- You’ll see a popup menu with the Basic and Advanced options. Under the basic option, you can clear browsing history based on time range; From an hour to All time. Check the box next to the categories Browsing History, Cookies and other sites data or cached images then click on Clear data.
If you decide to use the Advanced options, you will see similar options to those in the Basic options but with additional categories like Passwords and other sign-in data, Autofill From data, Site settings, and Hosted app data. Simply check the box next to the data you would like to delete then click on the Clear data button as indicated above. Afterward, try to open the site again.
If the problem persists, proceed with the next fix.
Solution 3: Check if the site is down
If you don’t want to run many troubleshooting checks in order to find out if the site is down or not, this method is the quickest check you can use.
Using Downdetector, you can quickly check if the site is really down or not. However, only popular sites and apps that are already indexed by search engines will appear here. Just paste in the URL of the site that is causing you problems and hit the Enter key on your keyboard.
Solution 4: Run or Disable Antivirus and Firewall
A threat from a false virus or trojan can hinder a site from opening. The antivirus on your machine may be acting in response to the threat. You need to run a scan to see if the threat holds water using Malwarebytes and antivirus.
Also, as much as the antivirus protect your PC against viruses, it can block a site that has a malware threat as well. Sometimes, even if the website is safe, antivirus programs can block them at their will too.
Download the Malwarebytes app, install it on your PC with adminstrator privileges. Launch it to perform a scan and your issue should be resolved afterwards.
Note that sometimes you might run the malware check and still find nothing. If this is the case, disable the antivirus and check if the site loads as you expect.
If it does, whitelist the domain then continue to browse peacefully which will depend on the antivirus you are using.
Solution 5: Use incognito mode
All browsers (Chrome, Firefox, Edge or Brave) have the incognito mode. What the incognito mode does is that it makes your browsing private. When a browser is in incognito mode, all plugins are usually switched off and the installed extensions do not save the browsing history.
To open an incognito tab or window in Chrome;
- Click on the three vertical dots at the top right corner.
- A menu will pop out, when it does, click on the “New incognito window” option. This will open a new window where you can enter the website URL that was causing this site can’t be reached error. Alternatively, open your browser and hit Ctrl + Shift + N on the keyboard to quickly open an incognito tab or window.
Well, now that all extensions are blocked, you can try loading the site again. The problem could be that one of the extensions (ad-blockers or proxies) might have been interfering with the site.
The above steps should now fix the err_connection_reset error.
Solution 6: Try a different browser, ISP and device
Perhaps using a different browser other than the one you have been using could bring a new result. “This site can’t be reached error” might occur due to a recent update, extension or bug. Using a different browser is likely to clear the air and bring a limelight to the issue.
Also, a different device or internet connection can open a site that shows err_connection_reset. If you switch devices or change your connection and the issue gets resolved then there is no reason to think that the site has an issue. You will have to contact your ISP provider for assistance if your connection has an issue.
If you are opening a site on your mobile device, remember that not all websites have a mobile-friendly version. Most websites never load on mobile devices and you will always get an error each time you try. It will be wise if you open the same site from a desktop and see if you resolve the issue.
Solution 7: Check Proxy Settings
Proxy settings are responsible for the ‘ERR_CONNECTION_RESET’. A specific site can be blocked by a proxy server which may have been manually set or configured by an app.
To check proxy settings, follow the steps below:
- Launch the Startup menu and then select the Control Panel.
- Once the control panel window opens, then search for Internet options.
- Under Connections Tap on LAN settings
- Under the proxy server, uncheck the box next to the option, then Save.
Solution 8: Try Using a VPN
Some websites are unreachable from certain parts of the world or regions. In some cases, some countries ban certain websites so you will always get the message, “this site can’t be reached.” You are likely to blame your government or ISP, but there is nothing you can do about it.
However, the use of a Virtual Private Network (VPN) will give you access to any site banned or not. Some browsers like Opera have a free VPN that gives users unlimited browsing. If you are able to use the browser then do so and see if you still get the ‘This site can’t be reached or The connection was reset’ error.
Solution 9: Troubleshoot your Network
So far, all signs may be pointing at you, meaning the issue is on your end. So, the only way to figure out or fix this issue is to perform a network troubleshoot.
To do this:
- Open Settings by Pressing on the Windows key + I
- Once the settings window opens, search for Find and fix network problems.
Solution 10: Troubleshoot your Network Adapter.
- Simply launch the Start menu and search for the Device Manager.
- Expand Network adapters by double-clicking on the option then right-click on your adapter to choose Update drivers.
- After that, try to open the site again. If it doesn’t open, go back to the Device Manager and tap on the Uninstall device. Physically unplug the adapter you are using, reboot your computer then go to the manufacturers page to download the latest drivers if they don’t install automatically after reboot on Windows.
- If you are doing manual installation, you may be prompted to connect the adapter in the process. Go back to the Device Manager and right-click on it and a pop up menu will appear. Select Properties.
- Locate Power Management then uncheck Allow the computer to turn off this device to save power and try loading the site again.
- Tap on Advanced then choose Apply Repairs Automatically and Tap on Next.
- Follow the on-screen guide from there and see if you will be able to fix this site can’t be reached the connection was reset error.
Solution 11: Try Google DNS
Troubleshoot ‘This site can’t be reached error’ using the free Google DNS server can help you fix the problem in question.
To do this:
- Press the Windows key + R to Launch the Run box.
- In the Run dialogue box, type ncpa.cpl then hit the Enter key.
- Double click to launch your network adapter then choose Properties from the popup that will appear.
- Double-click on Internet Protocol Version 4 then type the following values:
- Preferred DNS server: 188.8.131.52
- Alternate DNS server: 184.108.40.206
- Tap OK and Save everything. Now try loading the site again.
Solution 12: Rewrite TCP/IP Registry Keys
- Launch the Startup menu and search for Command Prompt and open it with Admin rights.
- Run the two commands below, one at a time, then restart your computer.
netsh int ip reset
netsh Winsock reset
This site can’t be reached the connection was reset or err_conncetion_error is common and it can be resolved by the above methods. Microsoft has taken note of the same and has written a lengthy guide on troubleshooting network related issues that you can follow to try and resolve this error.
I believe that you now know the various ways on how to fix this site can’t be reached error. In case these fixes messed up your configurations, you can use the restore point you created earlier to restore your system.